Last Updated: 18-MAR-2025
Entity: PuraCars, owned and operated by PuraCars
Contact: support@puracars.com
1. Introduction
At PuraCars, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile apps (iOS and Android) and web services. This policy applies to both customers and service providers.
2. Data We Collect
We collect the following categories of personal and sensitive user data:
- Account & Identity Data: Name, email, phone number, profile photo, password
- Vehicle Information: Car make, model, year, license plate, photos/videos
- Location Data: Precise GPS coordinates (for map-based service matching and navigation)
- Media Uploads: Photos and videos uploaded for service appointments
- Communication Data: Chat logs, service request notes
- Device Information: Device model, OS version, IP address, crash logs, and diagnostics
We also collect data from sellers about their business, schedules, team members, and service details.
3. How We Use Your Data
Your data is used to:
- Create and manage your account
- Match car owners with nearby, verified service providers
- Schedule and track service appointments
- Enable communication between car owners and providers
- Show service history and chat logs
- Improve app performance and functionality
- Comply with legal obligations
4. Sharing of Data
We may share your information in the following scenarios:
- With service providers when a customer schedules a service
- With customers, when a seller accepts an appointment or replies via chat
- With third-party service partners (e.g., map, chat, hosting, analytics)
- With legal authorities, if required by law
- As part of a merger or acquisition, with legally appropriate notice
We do not sell any personal or sensitive user data.
5. Use of Third-Party SDKs and Services
PuraCars uses third-party tools and SDKs such as:
- Google Maps (location, directions)
- Firebase (authentication, crash reporting, push notifications)
- Chat & scheduling systems
- Payment services (e.g., Lafise, Stripe)
These services may collect device and usage data in accordance with their own privacy policies. We ensure our partners comply with privacy regulations and do not misuse user data.
6. Data Security
We protect your data through:
- Encrypted communication (HTTPS, SSL)
- Secure user authentication
- Data access control
- Regular security updates
Despite best efforts, no system is 100% secure. Please use strong passwords and protect your device.
7. Data Retention & Deletion
We retain your data only as long as necessary to fulfill the services. You may request account and data deletion at any time from the app or by contacting support@puracars.com.
When an account is deleted:
- Your profile and associated data are permanently erased
- Sellers lose access to any private customer data they added
- Chat and appointment history is removed from all parties
Exceptions apply for data required by law or to resolve disputes.
8. Your Rights
You have the right to:
- Access and update your information
- Request deletion of your account and data
- Withdraw consent for data usage (where applicable)
- Submit a complaint to a data protection authority
9. Permissions & Prominent Disclosure (Android Specific)
Android App Permissions Requested:
- Location: To match you with local services and assist in SOS requests
- Camera & Media: To let users upload car photos and service issues
- Notifications: To alert you of new messages, appointment updates, or promotions
We prompt permission requests with a clear explanation before accessing sensitive features.
10. Children's Privacy
PuraCars is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
11. International Users & Data Transfers
If you are using PuraCars from outside the country where our servers are located, your data may be transferred and processed across borders in compliance with applicable laws.
12. Updates to This Policy
We may update this policy to reflect changes in our practices, legal obligations, or services. We'll notify users of major changes and update the “Effective Date” above.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
PuraCars Support
Email: support@puracars.com
Website: www.puracars.com
